We can support you in these difficult times

COVID-19


Please be assured that we remain committed to caring for your loved one, your family and you during these uncertain times. We know how important a funeral service can be and we are looking for solutions to maintain or create a new way of arranging these so that everyone can have the service or celebration of life that they deserve.

As of 11th May 2020 there are no changes to the funeral service restrictions in the UK. For more information go to the National Association of Funeral Directors website

When someone dies there are several things that you must do in the first few days - find out more here

Based on current government guidelines we have adopted the following:

  • Funeral Arrangements – All arrangements will take place over the telephone or via email.
  • Choosing a new grave area – Emailed information relating to prices will be provided along with photographs for each area. There may be a possibility of visiting the lower cemetery to choose which area you would like; however this may depend on the availability of the team and any further change in government guidelines.
  • Paperwork signing - this will take place remotely either by post or email. Should you need help with the completion of paperwork we will be happy to talk this through with you on the phone.
  • Physical contact – You and our community are an important part of what the cemetery represents. To protect everyone, we will follow the government guidelines and will not be able to shake hands or give you our usual hug and we will all need to stand a safe distance apart. We’ll still be warm and friendly – just from the required distance.
  • Funeral service – Our chapels are currently closed, we are able however, to conduct a graveside service and/or committal.
  • Family attendance – limited to a maximum of six people. Attendees should be close family only, such as spouse/partner, brother/sister or son/daughter. If the attendees are not from the same household then we would require everyone to observe the 2-metre distancing as per government guidelines.
  • Alternative funeral service - We believe strongly that ritual and ceremony are important when someone dies. Should government guidelines change, and services may not take place in person, we are working closely with several funeral directors on ways in which people can still hold and participate in a ceremony virtually, and with a wider number of people. We would encourage people still to engage a minister or celebrant to help remember and talk about the person who has died.
  • Unattended funerals , interment of ashes and scatterings – a service and arrangement for families that currently cannot attend. We have arranged many unattended services for overseas families and those with underlying health conditions and have always made sure that we have been present to say a few words and lay to rest with dignity and love that person that was so precious to others. We are available on the telephone or via email to provide further information if this is something that you are considering.
  • Future Memorial Service & Celebration of Life – We would like to offer you the opportunity to arrange a memorial service or celebration of life for your loved one at a later stage, so please ask us about this. 

We pride ourselves on our ability to remain caring, compassionate and flexible at all times and we will continue to be so during these challenging and changing circumstances.

If you would like to chat through what options we can offer please call 0117 971 9117 or email vanessa.spencer@arnosvale.org.uk

0117 971 9117 to talk in person